Mouser Electronics may be very happy to announce the opening of the brand new Buyer Service Heart constructing at its company headquarters, devoted fully to customer support and assist.
“Mouser has been lucky to see sturdy development over the past a number of years, and we’d like more room for extra individuals to supply our signature customer support,” stated Coby Kleinjan, Vice President of Americas Buyer Service and Gross sales. “The concept is to permit room for added staffing whereas boosting effectivity and collaboration. This extra capability will strengthen our efforts to supply best-in-class customer support throughout the board.”
The brand new two-story, 50,000-square-foot constructing, situated on Mouser’s 78-acre campus of its worldwide headquarters in Texas, is designed to be vitality environment friendly and can even increase to 100,000 sq. toes to fulfill demand. The constructing options state-of-the-art facilities, inside and outdoors consuming areas and a big parking enlargement.
Together with the brand new Buyer Service Heart constructing, Mouser gives 27 buyer assist areas situated throughout three continents to supply buyer assist in native language, time zone and foreign money. The approved world distributor offers prospects with service and technical assist by way of telephone, e mail, and chat or by way of its industry-leading web site, mouser.com. The corporate calls the strategy “glocal” — giving localized service throughout the globe.
Additionally obtainable globally by way of its web site, Mouser’s on-line Buyer Useful resource Heart allows prospects to simply make the most of Mouser’s on-line buying companies and instruments by way of a central hub containing all the pieces prospects must optimize the buying course of.
“We’re frequently assessing and enhancing our on-line sources to assist patrons and engineers handle their product specs and purchases,” Kleinjan provides. Prospects can entry and learn to view or observe orders on-line, request technical assist and information sheets, or place orders by way of API or EDI by way of Order Automation. The straightforward-to-use digital hub helps Mouser prospects rapidly get extra data for elements and every other help they require for buying.
For extra data, go to www.mouser.com